Understanding Your Past, Making Space for Change

Warm, collaborative psychotherapy for adults seeking to make sense of their experiences, understand familiar patterns and explore what they want to change.

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A Space to Understand Yourself

Sometimes we find ourselves repeating familiar patterns, struggling in our relationships, or feeling that something in our lives needs to change. You might be used to carrying responsibility and meeting high expectations, or be navigating questions about identity, creativity or the direction you want your life to take. Perhaps there are experiences from your past that you haven't fully made sense of, or feelings that are difficult to put into words.

Whatever brings you to therapy, you don't need to have everything worked out before we begin.

What Brings You Here?

You're used to carrying a lot of responsibility.

You may be someone others rely on, accustomed to managing expectations and keeping things going. But beneath the surface, you might feel overwhelmed, disconnected or unsure of what you really want for yourself.

You find yourself repeating familiar patterns.

Perhaps difficulties keep arising in your relationships, or you notice yourself responding to situations in ways you don't fully understand. You'd like to make sense of where these patterns come from and whether things could be different.


You're questioning who you are or where you're heading.

Changes in your life, relationships or circumstances may have left you questioning what matters to you. You might be thinking about identity, creativity or the direction you want your life to take.

There are parts of your story you haven't fully made sense of.

Your family history, early experiences or relationships may have shaped how you see yourself and the world. Perhaps there are things that have never been talked about, or experiences you're only now beginning to understand.


How I Work

Understanding Things Together

I see therapy as a collaborative process. Rather than assuming there are ready-made answers, we work together to explore your experiences, notice connections and develop a deeper understanding of what feels important to you.

My approach is integrative and responsive to you as an individual. Talking is central to our work, and when it feels helpful, we may also draw on imagery, metaphor, body awareness and creative approaches to explore experiences that can be difficult to put into words.

My background in art therapy brings additional ways of working, but you don't need to be artistic or have any experience with creative methods. We can find an approach that feels comfortable and meaningful for you.


Fees

I offer an initial 20-minute phone consultation free of charge. This is an opportunity for you to ask me any questions you may have. You may tell me a little about yourself and the issues you are struggling with and we can discuss how I might be able to help.


Individual online psychotherapy sessions cost £80 for 50 minutes and are offered on a weekly basis. The 1st session is an assessment session and a chance to see if we will work well together. There is no obligation to continue after this 1st session.


FAQs

Is therapy with me right for you?

My work often resonates with:

London-based professionals navigating transgenerational trauma, cultural identity, or the emotional impact of migration

Young adults (18–30) who feel adrift after education and want confidence, direction, and self-understanding

Parents and educators aligned with progressive, child-led values, seeking deeper emotional insight

Creatives, therapists, and helpers wanting reflective space for growth and integration

If this sounds like you, I’d be honoured to work together.

What happens in your initial telephone consultation?

The initial telephone consultation is an opportunity for you to ask any questions you may have without any obligations. You may tell me a little about yourself and the issues you are struggling with and we can discuss how I might be able to help. It will last 20 minutes and is free of charge. When seeking therapy or counselling in London, you may want to meet with a few therapists before you settle on the right one for you. 

What happens in your first session?

The first session is an opportunity for us to get to know each other and find out whether we can work together effectively. You should feel comfortable, confident, and motivated working with me. You can ask any questions about the therapeutic process or discuss any concerns.

There is no obligation to commit to therapy in the first session.

I will ask you what brings you to therapy at this time of your life and what you would like to achieve. I may want to find out about your background, things that are going well in your life and things you struggle with. The first session is also the time for me to discover whether I am a good match for you. 

How can I prepare for an online counselling or psychotherapy session?

Ensure that you have access to a private room, where you feel safe to talk freely and are not distracted. For example, If you share your home and are worried about others overhearing, you may want to ask them to stay in another room and wear headphones or go out while you have your session.

 

For online sessions, it's a good idea to download the Zoom app and familiarise yourself with it before our initial session. This includes testing the audio and video. 

 

You should also test connections/WIFI before the initial session to ensure that you can connect easily. 

 

It is probably not a good idea to use your work computer or phone for our sessions and I suggest you mute all other notifications to avoid being disturbed.

 

You may want to prepare for your session by being in a quiet space at least a couple of minutes before our start time (I have enabled the 'waiting room' feature for this aim), having a glass of water near you and perhaps some art material (felt tips, paper, etc) or any other material in case you want to use it.

 

If your session is after work, I suggest that you take at least 20 minutes between finishing work and starting our session. You might even want to go for a short walk, do a meditation, or a short yoga practice. This can help you transition to a different head-space for your therapy session - especially if you are spending a lot of time taking work calls or participating in Zoom meetings.

 

If you have any problems connecting, you can email me to let me know. If we lose connection during the session, we should both try to log back in and failing that, revert to a phone call. 

 

After the session you may want to plan for a little time for yourself - perhaps a short walk, or just sitting quietly for a while.

What is your cancellation policy?

If you plan to cancel a session you are required to give at least 1 weeks’ notice.

Note: Continuity in therapy is vital for growth and progress. The space reserved for you each week is for your private ongoing sessions only. I cannot offer this to another client and therefore any missed sessions without giving at least one week’s notice must always be charged. 

For any cancellations made by you within the week prior to your session, you will be required to pay for the missed sessions in full. However, where possible I will endeavour to offer you an alternative day/time/phone/online at a time that is convenient for both.

If you have any planned extended breaks or holidays please give at least 4 weeks’ notice.

All missed or unpaid sessions must be paid for at the next available opportunity (next session). Unpaid sessions will not be tolerated and I reserve the right to terminate therapy as a result of unpaid sessions.

If I cancel your session for any reason, you will not have to pay for your missed session. Where possible I will offer you an alternative day/time/phone/online at a time that is convenient for both. If you agree to take this offer, the normal session fee will apply.

I will notify you in advance of any planned breaks.

Confidentiality & Data Protection

All my work is strictly confidential and private, and follows the ethical guidelines provided by:

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Health and Care Professions Council (HCPC)

British Association for Counselling and Psychotherapy (BACP)

British Association of Art Therapists (BAAT)

 

I will not share any information from the sessions with your employer or family. Initial inquiries are also treated as fully confidential.


As a psychotherapist working online, I will take appropriate measures to protect the integrity and privacy of my computer system and will remove client material from my computer at the end of the contracted work.

To increase security:

1. I will password protected the meeting.

2. I do not record our sessions

3. I will use the 'lock meeting' feature once I have admitted you in the video call

 

I am registered with the Information Commissioner's Office (ICO) and I abide by the General Data Protection Regulation.

Get in touch


Feel free to contact me if you have any questions about how therapy works, or to arrange an initial assessment appointment. This enables us to discuss the reasons you are thinking of coming to therapy, whether it could be helpful for you and whether I am the right therapist to help.

You can also call me on 07495092680 if you would prefer to leave a message or speak to me first. I am happy to discuss any queries or questions you may have prior to arranging an initial appointment.

All enquiries are usually answered within 24 hours, Monday to Friday, and all contact is strictly confidential and uses secure phone and email services.


© Zoe Lambe Therapy

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